The Small Print
Cancellation or Change of Policy
Cancellations of contracts must be in writing. Cancellations are only valid after consulting with the organiser and obtaining their agreement. All received documents (confirmation, tickets, coupons, etc) must be attached and returned at this time.
The organiser reserves the right to withdraw from the contract on short notice. If the fulfillment of a contract is not possible at another time or if the customer cannot take part in the alternative services offered, any paid fees will be refunded minus charges for services rendered. Further damage claims are not possible. The organiser reserves the right to cancel the program on short notice if participants cause the fulfillment of a contract to be endangered or made impossible by their behavior, their omissions or other actions. If a program or parts of a program cannot be carried out due to Acts of God, safety concerns by the organiser, official regulations, strikes or uncertain weather and nature conditions, the organiser reserves the right to cancel or cut short the plans and activities on short notice. Paid fees will be returned minus charges for services rendered, any expenditures and the handling fee. Please note that danger-free completion of itineraries and activities is in everyone’s interest. All decisions made by the activity leaders are final. The organiser expressly reserves the right to modify the program. The organiser will strive for an equivalent service replacement in the first instance.
Conditions of Participation, Obligations of the Participant
Good health is necessary in order to take part in certain activities/tours. The participants are obligated to inform the organiser of any possible health problems. The participants are obliged to fulfill the conditions of participation and agree to strictly follow the instructions of the organiser and any third party supplier booked. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organiser reserves the right to prohibit participation.
Safety always comes first.
Refunds & Returns
Any cancellation done within 48 hours is none refundable. In case of third party suppliers, the cancellation conditions of the respective supplier applies. The customer is not entitled to a refund in the event of a no-show or without written agreement from the organizer. Extra costs incurred due to changes made by customers will be charged to the customer.
What is included
Trip Planning:
1x 45 minute video or phone call, an itinerary based on information given during the initiall process, 2x itinerary alterations (additional changes at a charge),
Weather contingency changes included.
Lauterbrunnen AdviceLine:
A 45 minute phone or video call with one of our team, to answer all the questions you may have. Can be upgraded to Trip Planning.
Guiding Services:
A ‘Full day’ approx 7 hours OR ‘Half day’ approx 3.5 hours. Guides are Private, for your group only. Guides will check the weather conditions prior to your trip and make changes as necessary.
Tours:
Inclusions as per Tour description.
Payment Methods
We take full payment up front for tours and activities. Certain activities cannot be booked without full payment received.
Business & Liability
Lauterbrunnen Adventure is a trading name of Métier Design GmbH, a Swiss company. Guests take part in all activities at their own risk and under their own insurance under Swiss law. Métier Design GmbH holds public liability insurance to the value of 100million.